Questions?Before you start.
Answers to help you decide and take the next step.
Does typing a Finder request start a fresh search?+
No. Scout first interprets the request for you to inspect. A fresh one-time search has a separate review covering the campaign, offer, phrase, selected platforms and publication window. You explicitly choose Start search.
Can I use Finder on conversations Scout already has?+
Yes. Search the retained records available to your authorized brands. Inspect the interpreted filters and text restrictions before applying them. New retained-result interpretation uses 50 credits; reusing the same cached interpretation uses no credits.
Does Finder replace my recurring campaigns?+
Finder handles a specific saved request and one-time search. Your campaigns handle recurring discovery on the schedule you select. A one-time Finder request does not silently create a monitored phrase or change that schedule.
What makes a Finder result a lead?+
Scout checks whether the person describes a current need, your offer fits, the source is suitable and a reply is appropriate. Only vetted conversations appear as Strong match leads. Captured posts awaiting assessment are not leads.
Which platforms can a one-time search use?+
Choose from the platforms enabled for the selected campaign: Reddit, LinkedIn, X, Facebook, Instagram, TikTok and YouTube. All seven are included on every plan. The review shows the selected sources and their credit rates.
Why can search credits exceed the number of leads?+
Fresh search is charged per captured result, including posts Scout assesses and rejects. A returned Finder result uses another 50 credits. The number of captured posts is different from the number of vetted leads, and neither is a promise of a customer or sale.
What do I receive when Scout finds a match?+
Open the vetted lead to inspect the available original post, source link and explanation of the fit. You can save the lead for your work or choose Create reply. You review, edit and post social replies yourself.
What should I do when Finder returns no suitable leads?+
First check that both search and assessment finished. For a completed search, review the offer, phrase, platform scope and publication window before preparing another request. For an incomplete or failed source, inspect the existing request status instead of treating missing results as zero.
Can a teammate read a request without starting paid work?+
Yes, when their brand access permits reading it. Starting a metered search requires the relevant brand permissions and available credits. Viewing saved work does not itself authorize a new search.
How do I recover when I cannot tell whether a search started?+
Keep the saved request and check its status or retry the same request. Do not create another search to resolve a missing acknowledgement. If its wording, offer or context changed, review the request again before starting.