Questions?Before you start.
Answers to help you decide and take the next step.
How does Scout’s assessment relate to my pipeline?+
Scout finishes its qualification before presenting a vetted conversation as a lead. Pipeline context organizes your own next move. Optional team fit decisions record your perspective alongside that assessment.
Which sales stages can I track?+
The current stages are To contact, Contacted, Conversation, Follow-up, Won and Lost. A record can also have no sales stage. These describe your team’s progress and remain separate from Scout’s Strong match qualification.
What does marking a record Won mean?+
A reported win requires an amount, currency and date. It records the customer’s report of that outcome. It is not proof that Scout independently verified a sale or generated a measured revenue result.
Can my notes be private or shared?+
Choose Private, only me for a personal note or Shared with this brand’s team for a shared note. Check the selected visibility before adding the note.
How do ownership and access work across brands?+
Use the brands and records your current role authorizes. Reading, sales editing, exports and metered actions have separate capabilities. Choose the correct brand before changing ownership or sharing context.
Does a follow-up date send an email or post a reply?+
The date records the team’s next step. Any connected workflow follows its activated rule and controls. Individual Gmail emails need their own recipient, content and timing approval; social replies are reviewed and posted by you.
Can I record my own view of the fit?+
Add an optional Good fit, Not a fit or Needs review decision with a reason. Your feedback can guide campaign preferences. Scout still finishes its own need, fit and source checks.
Can I undo a pipeline change?+
Use Undo latest change when the record’s sales history offers it and you have editing access. Eligibility depends on the current version and action. The control applies to the latest eligible record change.
What happens if only part of a bulk update saves?+
Inspect the per-record result. Saved and failed records are reported separately, and failed selections remain available to correct or retry. Check current brand access and record state before repeating the affected change.
What if the original post becomes unavailable?+
The record distinguishes an available, deleted, expired or unavailable source. Some original source details can no longer be shown. Inspect that state and the permitted saved context before requesting a fresh reply or lookup.